Case Studies

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Jardine Lloyd Thompson (JLT) is a leading global provider of insurance, reinsurance, employee benefits related advice and brokerage.

JLT is a subsidiary of one of the largest insurance broking groups in the world. The combination of international experience and Australian expertise allows JLT to deliver a comprehensive range of insurance and risk solution products and services.

A stress-free experience for board members and administrators

The challenge

With 24 board meetings held each year and up to 22 board packs produced for each meeting, it typically took the administration team a day to prepare and collate the documents that then needed to be delivered to board members by mail. JLT found the process to be very costly, and time consuming. After seeing the efficiencies gained by other JLT offices in London and Hong Kong, it was decided that BoardPad should also be used in Australia.

The solution

JLT had a number of essential components that had to be fulfilled when implementing an electronic solution, including cost-effectiveness, ongoing reliable support and an intuitive and easy to use for administrators and board members. There was some initial concerns around the management of users and security of information from board members, so the BoardPad team worked with JLT to ensure that board members were configured correctly and complied with JLT’s security standards.

Jenny McFeat, Client Operations Manager, explains, “we chose BoardPad on the recommendation of our national management team. It also came highly recommended by our offices in London and Hong Kong who had been using BoardPad for some time. It has provided us with a far more efficient, professional and secure process for distributing and managing meetings”.

From the director’s perspective

Since implementing BoardPad, board members have been impressed with how easy the app is to use and appreciate having all the information and documents in one location. “Board members have enjoyed having the information in one spot rather than having to download documents. They also like the Reading Rooms and have valued receiving their meeting papers earlier, allowing more time to review”, says Jenny. “The BoardPad training that we received was excellent and well tapered to our needs. The ongoing support is also great”, explains Jenny.

From a meeting organiser’s perspective

The meeting organisers at JLT are pleased with BoardPad and the amount of time it now takes to produce board packs. It has simplified the entire process, considerably reducing the printing and distribution costs. “As an administrator I appreciate how much easier and less time consuming it is to compile the agenda and reports. It is flexible and forgiving which results in less stress and a more efficient process”, says Jenny.


The shift to an electronic boardroom has greatly increased the efficiency of both the administration team and the board. Meeting organisers can quickly compile and distribute board packs directly to board members’ devices, allowing them to focus on other important tasks. Board members have all their meeting information and documents in one secure location, ready for review at their convenience.

BoardPad has provided us with a robust structure for our meetings and documents. The app is intuitive and easy to use, allowing a stress-free experience for our board members.

Jenny McFeat, Client Operations Manager, Jardine Lloyd Thompson Australia

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